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Our client is one of the UK’s leading providers of dental healthcare, with over 300 practices in the UK serving in excess of three million patients. Their business focus is to develop a superior dental care brand delivering high quality dental care in a professional environment. The company has been acquisitive in the healthcare market and continues to add new practices to its operating portfolio.

Written communication plays a significant role in patient retention for this business. However the process of printing and mailing letters was not being managed efficiently due to the time taken to print and mail over one million items. The client’s brand was also not being consistently adhered to by practices, with letterheads and mailing inserts often being sourced locally rather than through the marketing team.

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The implementation of Clarity means that we are now delivering consistent brand communications across the group, while delivering significant operational cost savings to each of our practices

 – Gemma A. Head of Marketing

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