At Integrity Connect we have an expert team with superb knowledge of the housing sector. We are currently working with over 80 housing associations, providing innovative and effective communication solutions. We are able to play a key role in delivering digital transformation within companies. This includes delivering outbound communications through a channel of the client’s choice, which is a great mode of meaningful customer engagement. Outbound communications can streamline your business process and help automate operations.
We are able to build tenant engagement, delivering regulatory documents that benefit from clear design and language. These are able to be personalised, building a relationship with tenants and providing clear, concise and direct information. Time is of the essence within businesses, and we are able to streamline your delivery with a track record of delivering time critical documents in short time scales. As customers and clients evolve with the growth of technology, communicating becomes harder and more important. Utilising hybrid mail solutions can achieve the reach you need, whilst providing postal discounting and purpose built web portal to support specific business requirements. We have accumulated a team with broad experience and a depth of knowledge on various sectors, where we are able to work with communications, income, finance, facilities and customer experience teams to provide powerful solutions to streamline your housing team’s communication.
Richard Smith, Client Services Director at Integrity Connect, and Ben Whitmore, Managing Director of sister company Tripartum, have shared their experience and expertise in housing sector communications for our latest publication. The turning page pdf below gives some great insights and tips on how to lift your customer communications, create engaging content and deliver channel choice while improving efficiency and driving down costs.
By utilising clear communication within the housing sector, you are able to build tenant engagement. This is done by delivering documents that are clear, concise and personalised with enticing design and engaging language. It is important that prospects and current tenants feel connected to your business, and as sectors become more competitive, there is a need for personalisation within communications. Build loyalty and connections with consumers by personalised communications that are delivered regularly and ultimately boost engagement. Engaged communities are incredible for driving referrals, which allows your business opportunity to grow in a cost-effective way.
By using hybrid mail solutions within the housing sector, you are able to save money with postal discounts. With effective communication, you are able to streamline your mail solutions and meet specific business requirements through purpose built web portals. These factors provide less error within the business, avoiding any costly fixes or unhappy tenants which take up staff time and can become expensive. Therefore, the correct communication plan is not only cost effective with discounts, but also avoids any potential costs.
Unify communications across different sites to deliver excellent outbound communications. Clients and tenants may become difficult to reach and with the implementation of digital communications you are able to ensure successful communications. Ensure prospective tenants by utilising text messages or integrate technology to deliver unified messaging effectively. With the rise of technology, it is vital that the housing sector adapt this form of communication to keep contacts up to date. It is important to deliver critical information and to keep information logged in a secure system for later analysis.
Satisfied residents and staff
With effective communication, you don’t just streamline your business processes, you also gain happier staff and residents. Communication tools that enable staff and residents to quickly reach out or record problems allows for problems to be solved quickly and efficiently. Providing a clear portal for users to go to can boost resident satisfaction and a smoother running company provides happier staff and job satisfaction.
Capturing data to better understand your tenant is extremely useful for many reasons. You are able to conduct surveys or collect data through digital communications to then predict trends or changes within the industry. By utilising analytics and feedback, you are able to build long-term relationships with tenants by building a tailored renewal strategy. This is a great way to create a positive user experience, which will provide satisfaction to tenants and staff, but also provide referrals to bring in prospects.
Our teams are very experienced with a depth of knowledge across multiple sectors, which allows us to streamline your communications quickly and effectively. With the superb knowledge of the housing sector we have attained from working with over 80 housing associations, we are able to deliver a transformation in your communications, digitally and physically. We are able to work with communications, income, finance, facilities and customer experience teams to truly evolve your business and streamline all aspects of your daily operations.