Communication Solutions For Local Government

At Integrity Connect, we have significant experience within the public sector delivering regulatory and revenue generating print and mail projects. We currently provide all parking and enforcement services for thirty councils across the UK, ensuring that these statutory documents are mailed out in accordance with strict legal timelines. We have worked to deliver electoral services print for more than fifty councils across England and Wales, ensuring both timely delivery during the electoral cycle for local, regional and national elections. We also manage annual billing for the Revenue and Benefits teams at ten councils in England. Our robust on-boarding process and project management disciplines ensure that we deliver effective communications for local government to high standards of measurable performance.

Delivery of printed communications that are critical for revenue generation.
High standards of performance against measured service level agreements.
Valuable experience of working with the sector in many areas.
Understanding of regulatory and legal compliant documents.
Protecting reputation and addressing announcements effectively and efficiently.

Public Perception

We recognise that it is important to our clients in local government that they are seen to be delivering value for money. We work with our clients in the sector to ensure that the data they use for communicating with residents is accurate and up to date. Business rules are developed to group documents to the same address into one envelope if required. Design of documents is clear, unambiguous and promote sustainability. We work closely with our distribution partners to ensure outbound mailings are delivered in a timely manner and to the most cost effective budget. Underpinning our offer to local government is a strong culture of environmental improvement, sustainability and social value.

Transparency and accountability

Integrity Connect have built our business on a platform of transparency, ensuring we communicate with our clients in a proactive and constructive manner at all times. Our dedicated relationship teams work closely with our clients to ensure they have all the information they need during both project onboarding and business as usual production . We provide real time job tracking for clients to ensure they have visibility of where there work is at any time.

Increased productivity

We build strong working relationships with our clients, including offering workshops to share best practice across the industry. This strong and transparent working relationship allows us to identify areas where we can support our clients business objectives and reduce internal process delays. We can provide our clients with business tools such as hybrid mail and the virtual post room that allow them to increase staff productivity and drive out cost.

Secure Solutions

All local government work undertaken at Integrity Connect is processed in a secure and compliant manufacturing environment. We have a highly secure data exchange facility, all data is encrypted at rest and every single sheet of paper is barcoded, tracked and audited through production. Our automated enclosing line use file based enclosing technology to ensure all mailing are completed to a 100% accuracy level with a zero tolerance for errors.

Expert teams

We do not under estimate the complexities of dealing with highly regulated local government communications. Our account delivery teams are all highly experienced and have accumulated a wealth of knowledge relating to the work we undertake in the local government sector. This experience translates into a meaningful client relationship where we seek to add value through improved process efficiency and reducing stress levels during seasonal peaks.

Information Management

Data security is critical to our clients in the local government sector. Our business is accredited to both ISO27001 Information Security Standards and Cyber Essentials Plus to ensure we retain the absolute trust of our clients when handling their data. We encourage external audits of our data processing systems and physical site security. We continuously review and assess risks to data and ensure that our standards are some of the highest in the print and mail industry.